Frequently Asked Questions
Mobile Banking
- Do I have to agree to the Terms and Conditions to enroll in Mobile Banking?
- What if I entered the incorrect phone number or carrier during enrollment?
- What’s the difference between text/SMS and mobile banking?
- What if I missed the timeframe to activate my device for Mobile Banking?
- What if I enrolled via text/SMS but did not receive a text to my device to complete enrollment/activation?
- I enrolled via SMS/text but did not select text banking as a Mobile Banking option. However I did not receive an activation code via text?
- Can I enroll in Mobile Banking if I don’t currently use Online Banking?
- I was presented with a series of security questions to complete enrollment in Mobile Banking, what are these for?
- I was unable to move past/correctly answer the security questions. How can I complete enrollment in Mobile Banking?
- I attempted to register for Mobile Banking but have been locked out. Why?
- What are the text banking shortcuts/commands and what do they mean/do?
- I tried to enroll using my iPod touch but do not see the option for Text/SMS Banking.
- How do I obtain the app for Mobile App or the URL for Mobile Banking?
- Will I have to re-enroll each time I open an additional account?
- What if I forgot my Online Banking username and/or password?
- What happens if my device is lost/stolen?
Do I have to agree to the Terms and Conditions to enroll in Mobile Banking?
Yes, in order to utilize Mobile Banking, agreement to the Terms and Conditions is required.
What if I entered the incorrect phone number or carrier during enrollment?
The information is reviewed during the process and there will be opportunities to update/change mobile information prior to enrollment completion.
What’s the difference between text/SMS and mobile banking?
Text banking offers a quick and simple way to obtain balances, view transaction history and receive alerts. Mobile banking offers these and the added ability to transfer funds, pay bills and locate ATMs and branches.
What if I missed the timeframe to activate my device for Mobile Banking?
If the device is not activated within the specified timeframe then you will need to log back into the Mobile Banking Center to request a new activation code.
What if I enrolled via text/SMS but did not receive a text to my device to complete enrollment/activation?
If a text is not received within 10 minutes, send the activation code via text/SMS to 79680.
I enrolled via SMS/text but did not select text banking as a Mobile Banking option. However I did not receive an activation code via text?
When enrolling via SMS/text but not selecting text banking as an option you will need to access the web on your device and enter the URL to get to the Mobile Web home screen. If text banking was not selected during the options, then a text message with the activation code would not be generated.
Can I enroll in Mobile Banking if I don’t currently use Online Banking?
No. You must first be enrolled in Online Banking to take advantage of the benefits of Mobile Banking.
I was presented with a series of security questions to complete enrollment in Mobile Banking, what are these for?
This is an advanced login authentication method that is a vital part of providing a secure environment for mobile banking customers that establishes a connection between the user account and the device. This is an added layer of security to prevent fraudulent mobile access to accounts.
I was unable to move past/correctly answer the security questions. How can I complete enrollment in Mobile Banking?
After a set number of invalid attempts, you will be unable to activate mobile banking. Please contact customer service for assistance.
I attempted to register for Mobile Banking but have been locked out. Why?
Users are locked out of Mobile/Internet banking when invalid login criteria is entered multiple times. Please contact customer service for assistance.
What are the text banking shortcuts/commands and what do they mean/do?
| Command | Code | Definition |
|---|---|---|
| Balance | B or Bal | Summary of balances for all available accounts |
| Balance for specific account | B | Balance shortcut for a specific account |
| Command | C or CMD | List of available Text Banking commands |
| Help | HE or HELP or INFO | Help content for SMS Text Banking |
| History | H or HIST | Summary of recent transactions per account, in descending order by date (i.e. most recent transactions will be listed first) |
| History for specific account | H | History shortcut for a specific account |
| Login | L or LOGIN | Receive the Mobile Banking URL |
| More | M or MORE or NEXT | If there are additional messages available from an initial command request, this will display the next message |
| Request Activation | R or REQUEST ACTIVATION | Retrieves the web Mobile Banking URL so that the web mode of mobile banking can be reactivated. This can occur if cookies have been deleted from the devices browser. |
| Stop | S or Stop | Cancels Text Banking & Alerts |
I tried to enroll using my iPod touch but do not see the option for Text/SMS Banking.
At this time the Text Banking option is not available for the iPod touch.
How do I obtain the app for Mobile App or the URL for Mobile Banking?
The Mobile App can be downloaded from the App store on your device. The Web URL is http://consumermobile.californiabusinessbank.com/ .
What if I forgot my Online Banking username and/or password?
Contact customer service at 213-688-9668 or toll free at 866-495-4042.
What happens if my device is lost/stolen?
- Sign into Online Banking
- Navigate to the Mobile Banking Center (lower right hand corner of page)
- Change Mobile Device Settings and disable the device.